Paper Trail

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about · press · faq · your order · 
How can I speak with someone if I have additional product questions?
Our sales associates will be happy to help you during our regular store hours:
11 to 6 PM EST Monday - Saturday, 11 to 5 PM EST Sunday. Please call 845-876-8050. Or email us at info$$papertrailrhinebeck**com

Can I have my items gift-wrapped?
Simply specify gift wrap in the Special Instructions section of the shopping cart before you check out. Your gift will be wrapped in our signature colored tissue paper with contrast raffia ribbon and our distinctive seal. If you prefer, you may purchase more elaborate gift wrap options using our exquisite papers and ribbons. Please call the shop to discuss the many wonderful possibilities.

Which credit cards do you accept?
We accept American Express, Visa, MasterCard and Discover.

How can I buy something if I don't want to use a credit card online?
All of our online credit card transactions are secure, however if you prefer you can telephone us with your credit card details, at 845-876-8050, or you can email us at info$$papertrailrhinebeck**com You can also mail your order with your billing and shipping address and credit card details including the security code to Paper Trail, 6423 Montgomery Street, Rhinebeck NY 12572. We do not accept checks. All of your personal details will be used for sales purposes only. We never share our customer information.

When will my order be shipped, and how soon will I get it?
If in stock, your order will be shipped within two business days (48 hours) from when you placed your order. You should receive the order within 7 business days from the time of shipping, depending on your location. Please note your credit card will not be charged until your order has shipped.

What if the item I want is not in stock?
We will inform you by email if an item is out of stock and tell you how long the lead-time is expected to be for the item to come back into stock. At that point you can choose to cancel the order or wait until it's available.

What is your returns policy? Merchandise purchased from may be returned for Paper Trail credit (minus original shipping and handling fees or any discounts) within 30 days of purchase if in original condition and in original packaging. Refunds are not issued except in the case of defective merchandise we are unable to replace.

What is your returns policy regarding sale items?
All sale items are final sale. No returns or exchanges. Promotional discounts do not apply to sale items.

How do I return somethi
6423 Montgomery Street #2 Rhinebeck NY 12572 T 845-876-8050 F 845-876-8051  E: info$$papertrailrhinebeck**com